Privacy Policy

This Privacy Policy describes how MakeIDstore.com and its affiliates (hereinafter referred to as “this Website”, “we”, “us”, or “our Company”) collect, use, disclose, transfer, and store your personal information when you access or use our services, make purchases through the MakeIDstore.com website, or communicate with us regarding matters related to this Website (collectively referred to as “Services”). Please read this Privacy Policy carefully before proceeding. By using and accessing any of our Services, you agree to the collection, use, disclosure, transfer, and storage of your personal information as set forth in this Privacy Policy. If you have any questions, please contact us.

Information We Collect

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
Information you provide us when you enter a competition or participate in a survey;
Information collected automatically, using cookies and other tracking technologies (e.g. Which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site;
Other information necessary to provide the Site, for example, we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. If you make a purchase or join our mailing list -store) with the information above.

Information we collect by automated means

When you visit our sites, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:

URLs that refer visitors to our websites;
Search terms used to reach our websites;
Details about the emails we send, such as opens, clicks, and unsubscribes;
Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);
Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);
Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores;
Usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your MakeID STORE account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with NIIMBOT STORE.

How We Use Your Information

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

To fulfil your order and maintain your online account.
To manage and respond to any queries or complaints to our customer service team.
To personalize the Site for you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
To improve and maintain the Site, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

Who May Have Access to Your Information

Third-Party Service Providers: We may use third party service providers acting on MakeID STORE’s behalf to perform some of the services described above.
For example, we share certain information with service providers who assist with the processing of credit cards and payments, hosting, managing and servicing our data, distributing emails, conducting research and analysis, advertising, analytics, or administering certain services and features.
We also may share information about you with our professional advisors, including accountants, auditors, lawyers, insurers and bankers, if needed.
These service providers may change over time, but we will always use trusted service providers who we require to take appropriate security measures to protect your personal data in line with our policies.
We only permit them to process your personal data for specified purposes and, as appropriate, in accordance with our instructions and the provisions of this Policy and applicable law.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. They may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.
This information may be used by NIIMBOT STORE and others to, among other things, analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit www.aboutads.info/choices. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

Your Rights and Choices

Managing or deactivating your MakeID STOREaccount

You may review, update, or modify your account information, including profile, contact, payment and shipping information, at any time by logging into your MakeID STORE account. You may also deactivate your MakeID STORE account by emailing support@makeid.com.

Opting out of email marketing

You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. If you opt out of receiving such communications, note that we may continue to send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).

Restricting cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

Children

Our Services are not designed for children. If you have reason to believe that a child has provided personal data to us, please contact us.

INFORMATION SECURITY

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us.

Data Transfer and Privacy Shield

MakeID STORE is headquartered in Hong Kong, and we sell products to multiple countries through MakeID STORE, such as the United States, Europe, and Japan. Therefore, personal data generated while using MakeID STORE services or purchasing products will be stored at MakeID STORE’s server location: Canada. Under the General Data Protection Regulation (GDPR), the European Commission can make an adequacy decision, recognizing that the data protection level of a third country or certain industries is sufficient, thus allowing the transfer of personal data to these regions without additional protective measures. Canada is indeed recognized by the European Commission as a country with an adequate level of data protection. Simultaneously, we take measures to ensure that your personal data receives an adequate level of protection in the jurisdictions where we process it.

In accordance with privacy protection principles, we are committed to resolving complaints regarding our handling of your personal data. Individuals from the United States, the European Union, the United Kingdom, and Switzerland with questions or complaints about our adherence to the privacy protection program should contact us first.

California Privacy Rights

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.

California Consumer Privacy Act

The CCPA requires us to disclose the following information with respect to our collection, use, and disclosure of personal data. In the preceding 12 months, we have collected the following categories of personal data: identifiers; commercial information; demographic information (note that some demographic information may be considered characteristics of protected classifications under state or federal law); internet or electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; inferences; and other categories of personal data that relates to or is reasonably capable of being associated with you.
For examples of the precise data points we collect, please see “Information We Collect” above. We collect personal data for the business or commercial purposes described in the “How We Use Your Information” section above.
In the preceding 12 months, we have disclosed the following categories of personal data for business to the following categories of recipients:

Category of Personal Data	Categories of Recipients
Identifiers	Advertising networks, marketing partners, data analytics providers, market research platform, payment processors, fulfilment partners, customer support partners, Internet service providers, operating systems and platforms, other users, fraud prevention partners, cloud service providers, technical maintenance and system security providers.
Commercial Information	Data analytics providers, advertising networks, marketing partners, market research platform, payment processors, fulfilment partners, customer support partners, and fraud prevention partners, cloud service provider.
Characteristics of Protected Classifications under state or federal law, such as age	Advertising networks, marketing partners, market research platform, other users, customer feedback platforms.
Internet or other electronic network activity	Advertising networks, marketing partners, data analytics providers, Internet service providers, operating systems and platforms, cloud service providers, fraud prevention partners, technical maintenance and system security providers.
Geolocation data	Advertising networks, marketing partners, data analytics providers, Internet service providers, operating systems and platforms.
Audio, electronic, visual, or similar informationInferences	Customer support partners, market research platform, facility security partnersAdvertising networks, data analytics providers, customer support partners, fraud prevention partners, cloud service providers.

MakeID STORE does not sell your personal data. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests. To opt out of having your personal data used for targeted advertising purposes, please see the Advertising and Analytics Services Provided by Others section above.

Subject to certain limitations, California consumers have the right to (1) request to know more about the specific pieces and categories of personal data we collect, use, and disclose, (2) request deletion of their personal data, and (3) opt out of any “sales” of your personal data that may be occurring, and (4) not be discriminated against for exercising these rights. You may make a request to know more about or delete your personal data by emailing support@makeid.com. We will verify your request by contacting you after receiving your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request to delete your personal data, certain of our products and services may no longer be available to you.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name and email address. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal data is reasonably related to the value of the offer or discount presented to you.

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.

Your Rights

Depending on your location, you may have some or all of the following rights concerning your personal information. However, these rights are not absolute and may only apply in certain circumstances. In some instances, we may deny your request in accordance with legal provisions.

Right of Access / Right to be Informed: You may have the right to request access to your personal information that we hold, including details on how we use and share your information.
Right to Deletion: You may have the right to request that we delete the personal information that we hold about you.
Right to Correction: You may have the right to request that we correct any inaccurate personal information we hold about you.
Right to Data Portability: In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format and request the transfer of that information to a third party.
Right to Restrict Processing: You may have the right to request that we stop or limit our processing of your personal information.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do so by directly replying to our denial notification.
Right to Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights by contacting us via the methods specified on our website or using the contact details provided below.

We will not discriminate against you for exercising any of these rights. Before we provide a substantive response to your request, we may need to collect information from you to verify your identity, such as your email address or account information. Per applicable law, you may designate an authorized agent to make a request to exercise your rights on your behalf. We will require the agent to provide proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as required by applicable law within the appropriate timeframe.

Links to Other Websites and Third-Party Content

We may provide links to third-party websites, services, plug-ins, and applications, such as Facebook and Google, that are not operated or controlled by MakeID STORE. This Privacy Policy does not apply to such third-party services, and we cannot take responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them.

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” or “Share” button or the Twitter “Tweet” button) which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Our Blog

When you decide to comment on posts published on our blog, the name and email address you provide in the comment field, along with the IP address of your computer and the specific date and time you submit the comment, will be stored in the website’s database. This information is used solely to identify you as a contributor in the comment section for the respective blog post and will not be shared with any third-party data processing institutions as mentioned below. Only your name will be displayed on the publicly accessible web pages.

Your comment and the associated personal data will be retained on this website until either of the following occurs: (a) we decide to delete the comment; or (b) we choose to delete the corresponding blog post. If you wish to have your comment and the associated personal data deleted, please send an email to support@makeid.com using the email address you provided when submitting the comment.

Special reminder: If you are under the age of 16, you must obtain parental consent before posting comments on our blog.

Friendly reminder: Please do not enter any sensitive personally identifiable information in the actual comment area of any blog post submitted on this website.

Payment Information

When you shop for our products online, your web browser will establish a connection with our website using SSL (Secure Sockets Layer) technology. SSL is an industry-standard protocol for internet encryption.

All your personal information is encrypted while being transmitted over the internet between your device and our website. Once encrypted, this information will be transmitted between your computer and our servers in an encrypted format, and it will only be decrypted once it securely reaches our servers. This method is both fast and secure, effectively ensuring that your personal information is not intercepted or read by unauthorized individuals, thus safeguarding your information.

Security and Retention of Your Information

We strive to ensure the security of your data. We employ a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (TLS) to encrypt many of our services. However, no method of data transmission or storage is completely secure. If you have any security concerns, please contact us.

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

Cookies

Like many websites, we use Cookies on our site. For specific information about the Cookies we use to operate our store through Shopify, please visit the Shopify Cookies policy page. We use Cookies to operate and enhance our website and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interactions with our services (which aligns with our legitimate interests in managing, improving, and optimizing our services). We may also allow third parties and service providers to use Cookies on our site to better tailor our services, products, and advertisements on our website and other sites.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience, and some services, including certain features and regular functionalities, may not work properly or be unavailable. Additionally, blocking Cookies might not completely prevent information sharing with third parties, such as our advertising partners.

Cookies

Complaints

If you have any objections regarding how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details provided.

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the “Last Updated” date, and take any other necessary steps as required by applicable law. The updated Privacy Policy will be easily accessible through MakeID STORE, and we will not provide individual notifications.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email at support@makeid.com.